Mission Control — unifying ops across six systems
We replaced a six-tool spreadsheet-and-Slack workflow with one operator surface. Exception queue down 72%, onboarding time halved, reporting cycles went from weekly to real-time.
- −72% Exception queue time
- −50% Onboarding time
- 0 Manual syncs / week
- Real-time Reporting cadence
- Wk 01 Schema + auth
- Wk 02 Source #1 wired
- Wk 03 Source #2–3 wired
- Wk 04 Exception queue v1
- Wk 05 Source #4–6 wired
- Wk 06 Roles + audit trail
- Wk 07 Runbooks live
- Wk 08 Ops lead onboarded
- Wk 09 Full operator rollout
- Wk 10 LIVE
Six source systems normalize through Mission Control into a single operator surface. Exceptions are typed, routed to owners, and tracked in an audit trail.
The problem
Six source systems, three spreadsheets of record, and a Slack channel that operators used to reconcile them. Senior time was being burned on data janitor work. The ops lead couldn’t tell what was happening until the end of the week — and even then the picture was three edits behind.
What we built
A single operator surface — Mission Control — that pulls from all six source systems, normalizes the signal, and surfaces exceptions to the operator who owns them. Routing is typed, audit is automatic, and overrides are explicit.
What shipped
- Typed integrations across the six source systems
- Exception queue with ownership and SLAs
- Operator dashboard with roles and full audit trail
- Runbooks for every recurring manual action
How it ran
Weekly ships. One senior operator on our side, paired with the client’s ops lead. Every Friday the new version went live; every Monday the feedback loop started again. Ten weeks start to finish.
A version of this for your operation.
Every engagement starts with a scoped briefing — the operating constraint, the simplest system that removes it, and whether we’re the right team to build it.